Privacy Policy

1. Introduction

Welcome to LuxeShake Artisanal Creamery ("we," "our," or "us"). We are committed to protecting your personal information and your right to privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or place an order with us.

If you have questions or concerns about this policy, please contact us at hello@luxeshake.com.

2. Information We Collect

We collect information you provide directly to us, including:

• Personal Identifiers: Name, email address, phone number
• Order Information: Items ordered, delivery address, special instructions
• Payment Information: We do not store card details — all payments are processed by secure third-party providers
• Usage Data: Browser type, pages visited, time spent on site, referral source

3. How We Use Your Information

We use the collected information to:

• Process and fulfil your orders
• Send you order confirmations, updates, and receipts
• Respond to your comments, questions, and complaints
• Improve our website, products, and customer experience
• Send promotional communications (you may opt out at any time)
• Comply with legal obligations

4. Information Sharing

We do not sell, trade, or rent your personal information to third parties. We may share your information with trusted service providers who assist us in operating our website and conducting our business, subject to strict confidentiality agreements. These include:

• Payment processors (e.g., Paystack, Flutterwave)
• Delivery partners for order fulfilment
• Analytics providers (anonymised data only)

5. Data Security

We implement industry-standard security measures including encryption, secure servers, and regular security audits to protect your personal information. However, no method of transmission over the internet is 100% secure, and we cannot guarantee absolute security.

6. Cookies

We use session cookies to maintain your login state and shopping cart. We also use analytics cookies to understand how visitors interact with our website. You can disable cookies in your browser settings, though this may affect some functionality.

7. Your Rights

You have the right to:

• Access the personal information we hold about you
• Request correction of inaccurate data
• Request deletion of your account and data
• Opt out of marketing communications at any time
• Lodge a complaint with a data protection authority

To exercise any of these rights, email us at hello@luxeshake.com.

8. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of any significant changes by posting the new policy on this page with an updated date. Your continued use of our services after changes constitutes acceptance of the updated policy.